Refund policy

RETURN & REFUND POLICY

At AXORA FASHION, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, items must be:

• Unused, unworn, and in their original condition
• Returned with original packaging and tags attached
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned or exchanged:

• Earrings for hygiene reasons
• Customized or personalized products
• Clearance or final sale items
• Wigs that have been worn, altered, washed, or damaged

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the issue.

Order Cancellation

Orders may be cancelled within 12 hours of placement. Once processing or shipping has begun, orders cannot be cancelled.

For any questions regarding returns or refunds, please contact our customer support team.